10-06-2017, 06:55 AM
Call center administration suite allows the administrator to administrate and monitor the work of all employees in call center. Administration suite deals with staff management, payroll management, training and CRM monitoring. Staff management defines users by assigning priority to each user. If the corresponding department has already assigned a priority for its employee the system administrator can overwrite it with new priority. Priority determines the privileges of the user. There are 9 types of users in this system. In normal case employees sharing the same level in organization chart enjoys the same priority. There may be some exceptions. The priority of the users may get changed according to the current needs.This module also deals with the attendance marking using biometric device, employee registration, scheduling of agents, distribution of agents and leave. In the payroll management the accountant prepares the salary bill for each employee .CRM monitoring monitors the campaign progress