online grievance redressal system project source

[aMEA]

Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.

The traditional approach to Grievance Redressal, handled through letters and complaint forms, has very little appeal and its usage rarely reflects the actual state of customer satisfaction or lack thereof. However, new Internet-based approaches used by the government and more by private organizations, such as Public Grievance Portal (Govt of India), Trip Advisor, and ActPlease.com.

[suryakanta mishra]

hi am selva i would like to get datails online grievance redressal system project source..my friend sathis said online grievance redressal system project sour will be available here and now i am living at kancheepuram and i last student in government higher secondary school in kancheepuram and now am doing computer science and engineering in chennai i need help on online grievance redressal project etc..