08-16-2017, 10:32 PM
Online Complaint Monitoring System (OCMS) is a system operated by the city of Mumbai, India. A complaints management system is one of the latest tools of productivity used widely by all organizations [citation needed] everywhere where it is necessary to the booking of complaints by the operators and the analysis of the complaints which are made or are pending.
The lack of paper movements provides management of complaints to a speed that was never envisaged in manual mode at all. Software allows an operator to reservation to book and to file complaints and automatically schedules and prompt operators to source complaint to departments concerned. State of information management of the art of the reports on the details of the complaints and complaints pending with reasons and remarks provides management a better understanding of the problems and situations of traffic of telephone lines. Never "Report Wizard" allows you to not only define specific reports on demand, but also allows you to define your own sorting and analysis parameters that may be more relevant to you, but not programmed by us up to now.