08-16-2017, 10:53 PM
principle of authority and responsibility at kfc
KFC Restaurant General Manager
Manage a restaurant in accordance with Company Policies and Procedures and assume primary responsibility for the achievement of designated customer, profit, sales and employee P&L targets.Scope and Magnitude
Supervises: 15-75 Team Members.
Sales Range: $690,000 to $4,000,000 per annum (KFC). $320,000-$1,800,000 (PH).
Position Functions
Manage the restaurant in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profit.Assume overall responsibility for the correct implementation of the One-System OH&S programme. Ensure all employees are provided with the appropriate training and resources to perform their duties safely. The Restaurant General Manager has the responsibility and authority for safety over contractors, customers and other visitors when on company property.Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.Ensure that controls and procedures are implemented on each shift under their control to protect the security of employees and company funds.Ensure that controls and procedures are implemented to protect the security of employees and company funds.Coordinate the effective recruitment and selection of team members using company systems.Coordinate the effective recruitment and selection of team members using company systems.Forecast and schedule management and team member labour within budget. Ensure tasks are only undertaken by those employees certified to perform them.Train and develop team members to meet the standards of performance required. Monitor performance and implement corrective action where required.Keep the Area Manager informed of any competitive activity that is likely to affect the trading results of the restaurant.Report to the Area Manager any aspect of employee relations, customer service, attendance of and/or inspections by third parties that have or are likely to affect the operation of the restaurant.Promote Yum!'s How We Work Together principles acting as a role model and providing leadership as necessary.
Other duties as required.
Note: Trainee Assistant Restaurant Managers may only manage shifts under the direct supervision of a Restaurant General Manager or Assistant Restaurant Manager. Grade 4 Assistant Restaurant Managers are approved to manage shifts in a four person restaurant management team.
Position Impact
1. Major Problems
Manage the restaurant to achieve sales, profit, people and customer targets, whilst adhering to company policies, procedures and standards (CSL).
Achieving consistent results through team management within and increasingly complex restaurant environment.
2. Decision Making Authority
Primary responsibility for the restaurant operation.
Hiring, managing and terminating restaurant personnel within area of responsibility (i.e. team member / delivery drivers) and in accordance with company policy.
Approval of expenditure within the established guidelines.
Working Relationships
Internal - Area Manager, Assistant Restaurant Managers, Shift Supervisors, Restaurant Team Members, Training Manager, other Operations staff, RSC management and staff (restaurant operation).
External - Customers, contractors, suppliers (restaurant operation).
Specialised or Technical Knowledge/Skills
High School education - HSC (or equivalent essential) with tertiary qualification preferred.
Minimum of 3 years multi outlet retail or service industry experience at a supervisory level preferred.
Proven track record of On Target performance in Balanced Scorecard KPIs (or equivalent) with primary profit responsibility essential.
Certified at Leading a Restaurant Continuously (LARC) essential.
Ability to engage, lead and motivate employees to deliver 100% CHAMPS.
Sound communication and interpersonal skills.