10-04-2017, 08:25 PM
free php source code for feedback management system
Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback management services and social media monitoring have a 15% better customer retention rate.
This Feedback Management System Final Year Btech/BE/MCA Project has the below functions:
The feedback management module can give customers a means to send/share comments to the client regarding their own experiences on the Feedback Management System website, as well as provide a means to give client a satisfaction rating of the website.This feedback system helps the client know what user experiences are and how to improve the application in future. so that they can enhance their product.
Help Module: The help module shall give the user an overview of how to use the different functions listed above. This allows the user to get answers to immediate questions on using the website.
Click : Feedback
Description : This feedback button allows a user to give feedback of his/her experience with the website.
Input: User enters comments about his/her experience with the system.
Outputs: Output message: Thankyou very much for your comment .
Source: All inputs are provided by the customer.
Pre-Condition : The user should be logged in.
Post-Condition: To enter the feedback, the user should be the valid customer/member/registered member of a project.
Side effects: None.
Stimulus: Contact Us
Click Contact Us :
Description: The Contact Us module is a customer s service module. It allows the user to get details like e-mail ids, telephone numbers and toll free numbers of the airline website service.
Inputs: No inputs.
Source: None.
Outputs: E-mail ids and phone numbers.
Destination: The outputs are displayed on the screen.
Requires: Contact us webpage.
Pre-condition: The user is inside the website.
Post-condition: The user is given with contacts of airline website service.
Side-effects: None
Stimulus: Help
Click Help ;
Description: The Help function shall give the user an overview of how to use the different functions listed above and detailed explanation in a separate window.
Inputs: Queries.
Source: Input provided by the user.
Outputs: Function explanation.
Destination: The outputs are displayed on the screen.
Requires: Queries to get information.
Pre-condition: The user is inside the website.
Post-condition: Knowledge on use of specified function.
Side-effects: None