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Total Quality Management by Dr.V. Jayakumar from Lakshmi Publications
Anna University 2013 Regulations with Latesr Solved Question Papers till NOV / DEC 2015
Branch - [7th Semester] for (Mechanical, Aeronautical, Production & Industrial Engineering)
ELECTIVE for [6th Semester] (CSE / IT)
[ 8th Semester] for (ECE, EE, EIE, Civil, Chemical & Automobile Engineering)
Course Code - GE6757
Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
Total Quality Management Principles: The 8 Primary Elements of TQM
Total quality management can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization. Many of these concepts are present in modern Quality Management Systems, the successor to TQM. Here are the 8 principles of total quality management:
1. Customer-focused
The customer ultimately determines the level of quality. No matter what an organization does to foster quality improvement training employees, integrating quality into the design process, upgrading computers or software, or buying new measuring tools the customer determines whether the efforts were worthwhile.
2. Total employee involvement
All employees participate in working toward common goals. Total employee commitment can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and management has provided the proper environment. High-performance work systems integrate continuous improvement efforts with normal business operations. Self-managed work teams are one form of empowerment.
3. Process-centered
A fundamental part of TQM is a focus on process thinking. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (again, either internal or external). The steps required to carry out the process are defined, and performance measures are continuously monitored in order to detect unexpected variation.
4. Integrated system
Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM.
Micro-processes add up to larger processes, and all processes aggregate into the business processes required for defining and implementing strategy. Everyone must understand the vision, mission, and guiding principles as well as the quality policies, objectives, and critical processes of the organization. Business performance must be monitored and communicated continuously.
An integrated business system may be modeled after the Baldrige National Quality Program criteria and/or incorporate the ISO 9000 standards. Every organization has a unique work culture, and it is virtually impossible to achieve excellence in its products and services unless a good quality culture has been fostered. Thus, an integrated system connects business improvement elements in an attempt to continually improve and exceed the expectations of customers, employees, and other stakeholders.
5. Strategic and systematic approach
A critical part of the management of quality is the strategic and systematic approach to achieving an organization s vision, mission, and goals. This process, called strategic planning or strategic management, includes the formulation of a strategic plan that integrates quality as a core component.
6. Continual improvement
A major thrust of TQM is continual process improvement. Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective at meeting stakeholder expectations.
7. Fact-based decision making
In order to know how well an organization is performing, data on performance measures are necessary. TQM requires that an organization continually collect and analyze data in order to improve decision making accuracy, achieve consensus, and allow prediction based on past history.
8. Communications
During times of organizational change, as well as part of day-to-day operation, effective communications plays a large part in maintaining morale and in motivating employees at all levels. Communications involve strategies, method, and timeliness.
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Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
Total Quality Management Principles: The 8 Primary Elements of TQM
Total quality management can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization. Many of these concepts are present in modern Quality Management Systems, the successor to TQM. Here are the 8 principles of total quality management:
1. Customer-focused
The customer ultimately determines the level of quality. No matter what an organization does to foster quality improvement training employees, integrating quality into the design process, upgrading computers or software, or buying new measuring tools the customer determines whether the efforts were worthwhile.
2. Total employee involvement
All employees participate in working toward common goals. Total employee commitment can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and management has provided the proper environment. High-performance work systems integrate continuous improvement efforts with normal business operations. Self-managed work teams are one form of empowerment.
3. Process-centered
A fundamental part of TQM is a focus on process thinking. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (again, either internal or external). The steps required to carry out the process are defined, and performance measures are continuously monitored in order to detect unexpected variation.
4. Integrated system
Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM.
Micro-processes add up to larger processes, and all processes aggregate into the business processes required for defining and implementing strategy. Everyone must understand the vision, mission, and guiding principles as well as the quality policies, objectives, and critical processes of the organization. Business performance must be monitored and communicated continuously.
An integrated business system may be modeled after the Baldrige National Quality Program criteria and/or incorporate the ISO 9000 standards. Every organization has a unique work culture, and it is virtually impossible to achieve excellence in its products and services unless a good quality culture has been fostered. Thus, an integrated system connects business improvement elements in an attempt to continually improve and exceed the expectations of customers, employees, and other stakeholders.
5. Strategic and systematic approach
A critical part of the management of quality is the strategic and systematic approach to achieving an organization s vision, mission, and goals. This process, called strategic planning or strategic management, includes the formulation of a strategic plan that integrates quality as a core component.
6. Continual improvement
A major thrust of TQM is continual process improvement. Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective at meeting stakeholder expectations.
7. Fact-based decision making
In order to know how well an organization is performing, data on performance measures are necessary. TQM requires that an organization continually collect and analyze data in order to improve decision making accuracy, achieve consensus, and allow prediction based on past history.
8. Communications
During times of organizational change, as well as part of day-to-day operation, effective communications plays a large part in maintaining morale and in motivating employees at all levels. Communications involve strategies, method, and timeliness.
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(11-20-2014, 04:11 PM)jaseela123 Wrote: Download the PDF for free total quality management complete author Jayakumar
TQM: text with cases "clearly written in a logical order and points, supported by case studies of actual Professor Auckland demonstrates how the strategy of total quality management can be applied in all business activities to achieve world class performance. ..
This third edition includes several significant changes, including new material on process modeling and management, quality management systems, the development of the people, to measure performance, Business Excellence Model, self assessment, testing and implementing TQM.
Case studies reflecting the latest advances in the field by leading representatives of TQM and business have been included. They focus on organizations that fully integrated approach TQ in their business operations and delivered real benefits.
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Download the PDF for free total quality management complete author Jayakumar
TQM: text with cases "clearly written in a logical order and points, supported by case studies of actual Professor Auckland demonstrates how the strategy of total quality management can be applied in all business activities to achieve world class performance. ..
This third edition includes several significant changes, including new material on process modeling and management, quality management systems, the development of the people, to measure performance, Business Excellence Model, self assessment, testing and implementing TQM.
Case studies reflecting the latest advances in the field by leading representatives of TQM and business have been included. They focus on organizations that fully integrated approach TQ in their business operations and delivered real benefits.
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Download the PDF for free total quality management complete author Jayakumar
TQM: text of "clearly written in logical order, and glasses, supported by case studies of real Professor Auckland demonstrates how quality management strategy can be applied in all business activities to achieve world class performance. ..
This third edition includes several significant changes, including new material on process modeling and management, quality management, systems development, people, effectiveness evaluation, Business Excellence Model, self assessment, testing and implementing TQM.
Case studies reflecting the latest advances in the field by leading representatives of TQM and business have been included. They focus on organizations that fully integrated approach TQ in their business operations and delivered real benefits.
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To get full information or details of download pdf free total quality management full book author jayakumar please have a look on the pages
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To get full information or details of download pdf free total quality management full book author jayakumar please have a look on the pages
http://seminarsprojects.net/Thread-tqm-t...ull-report
if you again feel trouble on download pdf free total quality management full book author jayakumar please reply in that page and ask specific fields in download pdf free total quality management full book author jayakumar
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To get full information or details of download pdf free total quality management full book author jayakumar please have a look on the pages
http://seminarsprojects.net/Thread-tqm-t...ull-report
if you again feel trouble on download pdf free total quality management full book author jayakumar please reply in that page and ask specific fields in download pdf free total quality management full book author jayakumar
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 sir I am Mr Muhammad Ramzan Babar from Sindh,Pakistan..sir I am student of BBA final year in Sindh University Jamshoro, Sindh, Pakistan.., so I request that you to download your book from website..so plz give the
permission to me
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(03-26-2014, 08:55 AM)Guest Wrote: hi sir im doing B.Tech fashion tech. final year. i donot heve hard copy of ur book. so i request you to download ur book from website..
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