08-16-2017, 09:11 PM
AN e-POST OFFICE SYSTEM
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INTRODUCTION
The Department of Posts comes under the Ministry of Communications and Information
Technology.
The Postal Service Board, the apex management body of the Department, comprises the
Chairman and three Members. The three members of the Board hold portfolios of Operations &
Marketing , Development and Personnel respectively. The Joint Secretary and Financial Advisor to the
Department is a permanent invitee to the Board. The Board is assisted by a senior staff officer of the
Directorate as Secretary to the Board . Deputy Directors General , Directors and Assistant Directors
General provide the necessary functional support for the Board at the Headquarters.
Mission
To provide high quality mail, parcel and related services in India and throughout the world ; to
be recognized as an efficient and excellent organization exceeding the expectations of the customers,
employees and the society; to perform the task by:
Total dedication to understanding and fulfilling customer's needs
Total devotion to providing efficient and reliable services , which customers consider to be
value for money.
Total commitment to providing challenging and rewarding career for every employee.
Total recognition of the responsibilities as a part of the social, industrial and commercial life of
the country
Total enthusiasm to be forward looking and innovative in all areas.
Our Vision
India Post shall be a socially committed, technology driven, professionally managed and
forward looking organization.
To provide high quality mail, parcel and related services in India and throughout the world;to be
recognized as an efficient and excellent organization exceeding the expectations of the customers,
employees and the society; to perform the task by:
Total dedication to understanding and fulfilling customer's needs
Total devotion to provide efficient and reliable services, which customers consider to be value
for money.
Objectives of this Citizen s Charter
This Citizen s Charter is adopted at the Headquarters of the Department of Posts to serve as a
guideline charter for the post offices across the country for them to formalize and state our commitment
towards improvement of our services with a customer focus. It is framed on the basis of careful
analysis of customer feedback and suggestions received in structured surveys carried out by the
Department during June - December, 2006.
Our Services
The Department of Posts provides various services depending on customer requirements to
extend the benefit of its huge network in the area of Communication Services(Letters, Postcards etc.),
Transportation Services (Parcels, Logistics Post), Financial Services (Savings Bank, Money Order,
International Money Transfer Service, Public Private Partnership for extending financial service
outreach through the post office network, Postal Life Insurance) and Premium Value added Services
(like Speed Post, Business Post, Retail Post). We provide the communication, transportation and
Banking Services in all places in the country. We provide our premium services in identified locations
as per customer requirements and infrastructure availability.