10-06-2017, 07:13 AM
what are the 7 disadvantages to a manual system?
Manual systems put pressure on people to be correct in all details of their work at all times, the problem being that people aren t perfect, however much each of us wishes we were. With manual systems the level of service is dependent on individuals and this puts a requirement on management to run training continuously for staff to keep them motivated and to ensure they are following the correct procedures. It can be all to easy to accidentally switch details and end up with inconsistency in data entry or in hand written orders. This has the effect of not only causing problems with customer service but also making information unable be used for reporting or finding trends with data discovery. Reporting and checking that data is robust can be timely and expensive. This is often an area where significant money can be saved by automation.
It takes more effort and physical space to keep track of paper documents, to find information and to keep details secure. When mistakes are made or changes or corrections are needed, often a manual transaction must be completely redone rather than just updated. With manual or partially automated systems information often has to be written down and copied or entered more than once. Systemisation can reduce the amount of duplication of data entry.
Another impact of manual systems is on Customer service. Customer queries can be difficult to respond to as information is stored in different places and may even require that you find the right person before being able to respond. This is no good if they are out to lunch or only work part time.
Inconsistency in data entry, room for errors, miskeying information.
Large ongoing staff training cost.
System is dependent on good individuals.
Reduction in sharing information and customer services.
Time consuming and costly to produce reports.
Lack of security.
Duplication of data entry.
