The Principles of Scientific Management is a monograph published by Frederick Winslow Taylor in 1911. This influential monograph, which laid out the principles of scientific management, is a seminal text of modern organization and decision theory and has motivated administrators and students of managerial technique. Taylor was an American manufacturing manager, mechanical engineer, and then a management consultant in his later years ....etc

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Call Center
What is a call center?


The Two Type Of Call
The Inbound Call
The Out Bound call



Outbound Call
An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.


Inbound call
An inbound call is one that a customer initiates to a call center ....etc

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1. INTRODUCTION

In the last decade, Grid computing gained high popularity in the field of scientific computing through the idea of distributed resource sharing among institutions and scientists. Scientific computing is traditionally a high-utilization workload, with production Grids often running at over 80% utilization (generating high and often unpredictable latencies), and with smaller national Grids offering a rather limited amount of high-performance resources. Running large-scale simulations in such overload ....etc

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A CALL BETWEEN LIFE AND DEATH ....etc

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14 Principles of management

14 principles of management are statements that are based on a fundamental truth. These principles serve as a guideline for decision-making and management actions. They are drawn up by means of observations and analyses of events that managers encounter in practice. Henri Fayol was able to synthesize 14 principles of management after years of study, namely:

1. Division of Work

In practice, employees are specialized in different areas and they have different skills. Different levels of expertise can be distinguishe ....etc

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