Development of a workflow based Complaint Management System (where the complaints are received through emails)


An organization s customers may have complaints about its products. They will be given an email id for each product, where they can send an email when they have a complaint to register. The emails will get converted to complaints and get assigned to the persons handling that product. The complaints can be assigned to different persons and will get tracked to closur ....etc

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Abstract

An organization s customers may have complaints about its products. They will be given an email id for each product, where they can send an email when they have a complaint to register. The emails will get converted to complaints and get assigned to the persons handling that product. The complaints can be assigned to different persons and will get tracked to closure. The person handling the complaint will have the facility to communicate with the customer via emails through the system.

Functional components ....etc

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blood bank workflow ppt

ABSTRACT This study compared the estimated costs and times required for ABO/Rh(D) typing and unexpected antibody screening using an automated system and manual methods.
The total cost included direct and labor costs. Labor costs were calculated on the basis of the average operator salaries and unit values (minutes), which was the hands-on time required to test one sample. To estimate unit values, workflows were recorded on video, and the time required for each process was analyzed separately.
The unit values of ABO/Rh(D ....etc

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Abstract:
WORKFLOW

Workflow is an IT technology which uses electronic systems to manage and monitor business Processes. It is a set of programs that aids in the tracking and management of all the activities in a project from start to finish. Workflow is, the procedural steps, the people involved, the required input and output, and the tools needed, for each step in a business process.

Workflow helps you automate a range of business tasks, and electronically route the right information to the right people at the right time. Users are no ....etc

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kindly send ppt for product configuration in SAP Bankinf..for Eg of saving account. ....etc

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Workflow based Corporate Indenting System.
An approach paper of generic system that would suit the needs of a Corporate .
The Scenario
A corporate head office has its branches in different places. The computers at the branches are physically connected in the LAN to the head office. Employees in the branches and the head office can avail the administration department for various services such as purchase of accessories, booking of hotels and other such facilities. The Administration department in turn has to manage assets ....etc

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Workflow Overview and DAFv2 Case Study


What is Digitization

The conversion of data from analog to digital or binary.
Data could be object, image, document or a signal (usually an analog signal)

What is a Workflow

It is a process and/or procedure in which tasks are completed . (Wiktionary)
A workflow is a reliably repeatable pattern of activity enabled by a systematic organization of resources, defined roles and mass, energy and information flows, into a work ....etc

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Stochastic modeling and quality evaluation of workflow systems based on QWF-nets
Presented By:
Xia Yunni , Wang Han Pin, Yuan Chong Yi, and Chunxiang Xu School of Electronics Engineering and Computer Science Peking University, China

Abstract. Quality (QOS) prediction is one of the most important re- search topics of workfow management system. The management of QOS metrics directly impacts the success of organizations participating in workfow-based applications. Therefore, when services or products are create ....etc

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i want a full project details including source codes and program flowchart on development of a workflow based complaints information management system where the complaints are received through emails ....etc

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Workflow Mining: Discovering Process Models from Event Logs
IEE Transactions on Knowledge and Data Engineering, Vol. 16, No. 9, September 2004
Language: VB.NET

Abstract:
Contemporary workflow management systems are driven by explicit process models, i.e., a completely specified workflow design is required in order to enact a given workflow process. Creating a workflow design is a complicated time-consuming process and, typically, there are discrepancies between the actual workflow processes and the processes as perceived by the ma ....etc

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