Development of a workflow based Complaint Management System (where the complaints are received through emails)


An organization s customers may have complaints about its products. They will be given an email id for each product, where they can send an email when they have a complaint to register. The emails will get converted to complaints and get assigned to the persons handling that product. The complaints can be assigned to different persons and will get tracked to closur ....etc

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kindly send ppt for product configuration in SAP Bankinf..for Eg of saving account. ....etc

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Note: Multiple sessions may be required for completing a
practical
1. Problem Definition Identifying & Understanding the
system, its functions, desired inputs, outputs etc.
2. Conducting Feasibility Study Deciding S/W, H/W
requirements, Type of system (Single User/Multi user etc),
Limitations of current system, Benefits of the proposed
system etc.
3. Requirement Analysis, Interviews, Questionnaire, Creating
SRS
4. Drawing ERD & converting to tables
5. Drawing Context Diagram, DFDs for understanding process
flow
6. Drawing Use ....etc

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Abstract

An organization s customers may have complaints about its products. They will be given an email id for each product, where they can send an email when they have a complaint to register. The emails will get converted to complaints and get assigned to the persons handling that product. The complaints can be assigned to different persons and will get tracked to closure. The person handling the complaint will have the facility to communicate with the customer via emails through the system.

Functional components ....etc

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Workflow Management

ABSTRACT

Its an approach paper of generic system that would suit the needs of cooperate.The cooperate head office has its branches in different places.
The computers at the branches are physically connected in the LAN to headoffice.
The Administration department has to manage assests,identify best vendor and obtain necessary permissions,procure and deliver the items.

DELIVERABLES
The employee in the Headoffice and Branches should be able to make requests at their machiner ....etc

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i want a full project details including source codes and program flowchart on development of a workflow based complaints information management system where the complaints are received through emails ....etc

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Workflow Overview and DAFv2 Case Study


What is Digitization

The conversion of data from analog to digital or binary.
Data could be object, image, document or a signal (usually an analog signal)

What is a Workflow

It is a process and/or procedure in which tasks are completed . (Wiktionary)
A workflow is a reliably repeatable pattern of activity enabled by a systematic organization of resources, defined roles and mass, energy and information flows, into a work ....etc

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Development of a workflow based purchase request approval system.

For purchase of any item, the user will create a purchase request in the system. An approval route for this purchase request will then get generated depending on the price of the request and the reporting and approving hierarchy of the organization. This purchase request will then be submitted by the user and it will flow to the next approver in the route. The various approvers in the route can be either in series ....etc

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Workflow based Corporate Indenting System.
An approach paper of generic system that would suit the needs of a Corporate .
The Scenario
A corporate head office has its branches in different places. The computers at the branches are physically connected in the LAN to the head office. Employees in the branches and the head office can avail the administration department for various services such as purchase of accessories, booking of hotels and other such facilities. The Administration department in turn has to manage assets ....etc

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blood bank workflow ppt

ABSTRACT This study compared the estimated costs and times required for ABO/Rh(D) typing and unexpected antibody screening using an automated system and manual methods.
The total cost included direct and labor costs. Labor costs were calculated on the basis of the average operator salaries and unit values (minutes), which was the hands-on time required to test one sample. To estimate unit values, workflows were recorded on video, and the time required for each process was analyzed separately.
The unit values of ABO/Rh(D ....etc

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