The Customer Support Service Operation is an application that has been developed for a distribution company, which deals with electronic testing and measurement equipment. The distribution company represents more than 100 different principal organizations in India and abroad. Some of the products, which are dealt, may require Installation and support, and some products may need after sales service. The distribution company has a majority of items that require installation support and periodic customer support. The different ....etc

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Aim:
An Customer Support application needs to run over the Company Intranet and the application itself based on Web based application.

1 The proposed system needs to have a comprehensive facility to define Principals, Product Categories and then classify specific Products under them. Each Product is a unique item that is supplied by a specific Principal. The important considerations here is the Product Codification format which can be recommended by the Solution Provider. Each Product stores details on Buying Price (which is the price at ....etc

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to get information about the topic customer delight vs customer satisfaction full report ppt and related topic refer the page link bellow

http://seminarsprojects.net/Thread-customer-satisfaction-on-mobile-service-provider-networks

http://seminarsprojects.net/Thread-a-study-on-customer-satisfaction-towards-state-bank-of-travancore-with-special

http://seminarsprojects.net/Thread-customer-satisfaction-for-bsnl-products-and-services-and-its-role?pid=10006&mode=threaded ....etc

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To get full information or details of operations support systems please have a look on the pages

http://seminarsprojects.net/Thread-operations-support-system-oss-for-a-telecom-company

if you again feel trouble on operations support systems please reply in that page and ask specific fields in operations support systems ....etc

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Operations Support System (OSS) for a Telecom company Billing Module
Background
The picture below shows a standard billing process in a Telecom company. In this diagram, the customer calls customer care or works with an activation agent to establish a new wireless account. The agent (customer care) enters the customer's service preferences into the system, checks for credit worthiness, and provides the customer with a phone number so that the customer may make and receive calls through the telephone network. As the custo ....etc

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i need explanation of below modules which are related to Mobile Service Provider Operations Portal.
1.Bill Payment Module.

2.Mobile Tariff.

3.Mobile bill module.

4.Roaming Details.

5.Services.

6.Security And Authentication module.

7.Reports. ....etc

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a study on customer satisfaction service quality of muthoot finance questionnaire download pdf

Introduction
Companies are entering into compete in a new market weaken the existing and solid ones, due to new ways of doing and conceiving businesses. One of the factors that have determined all these changes is the stable change and evolution of technology. Because of this reality, the CRM concept has evolved in such a way that nowadays it must be viewed as a strategy to maintain a long-term relationship with the customers. A good customer relatio ....etc

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Abstract
This project is aimed to automate the operations of Mobile Service Providers.
Customers/Company representatives logging in may also access/search any information of mobile related services.
This ambitious service uses state-of-the-art technology to attain global excellence and leadership in business. Our entry into this sector has brought mobile service at an affordable cost to the common man. All serving a single objective, to provide better communication to millions across India.
This Customer service ....etc

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http://seminarsprojects.net/Thread-mobile-service-provider-operations-portal ....etc

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Objective:

Project has been developed keeping in view of the distributed client server computing technology. The user interfaces are browser specific to give distributed accessibility for the overall system.

Problem Definition:

The entire project has been developed keeping in view of the distributed client server computing technology, in mind. The specifications have been normalized up to 3NF to eliminate all the anomalies that may arise due to the database transaction that are executed by the general users and the organi ....etc

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