Every product will have an email id assigned to it. Customers, when they have a complaint about the product, will send an email to the email id provided to them for that product.

These Emails should get logged into the database and a complaint number should be generated. The customer should get an acknowledgement back saying that his/her complaint is received.

Administrators will be set up for each product and he/she should see all the complaints received for that product.

Groups of complaint handling executives should be set up for ea ....etc

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Abstract

Online Complaint Monitoring System (OCMS) is a system operated by the city of Mumbai, India. A Complaint Management System is one of latest productivity enhancement tools used widely by all organisations wherever there is a need of booking of complaints via operators and analysis of complaints which are made or are pending.Lack of paper movements provides complaint management operations a speed which was never envisaged in manual mode at all. Software allows a booking opera ....etc

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Delhi is divided in Eleven Revenue District. Each district is headed by a Deputy Commissioner, who has under him an Additional District Magistrate, Sub Divisional Magistrates, Tehsildars and Sub-Registrar. The District Administration carries out diverse variety of functions including magisterial matters, revenue courts, issue of various statutory documents, registration of property, conduct of elections, relief & rehabilitations, land acquisition and various other areas which are too numerous to be numerated. The District Administration in Delh ....etc

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